Black Velvet Dream Lingerie
Black Velvet Dream Lingerie
Shipping cost is based on weight. Just add products to your cart and use the Shipping Calculator to see the shipping price.
Free shipping all over India
Items can be only exchanged within 30 days not returned
Discover more in our FAQ
β³ How long does it take to process an order?
All orders are processed and shipped within 7β8 business days from the date of purchase.
Each piece is prepared with love and care to ensure you receive only the best.
π Do you offer express shipping?
Yes! We offer Express Shipping for an additional βΉ150.
Express orders are prioritized and usually dispatched within 2β3 business days.
π Where do you ship?
We currently ship all across India. For international shipping inquiries, feel free to DM us on Instagram β weβll do our best to help.
π Do you ship internationally?
Not at the moment.
We currently ship only within India, but stay tuned β international shipping is on our radar π
π Need help with your order?
Have a question or need styling support?
DM us anytime on Instagram @xerene.in β weβre always here to help π
π© How can I track my order?
Once your order is shipped, youβll receive a tracking link via email to follow your package every step of the way.
π¦ Return Policy
At Xerene, every piece is curated with love and designed to make you feel irresistibly confident. Since we are a small business and deal in intimate wear, we follow a strict return and exchange policy to ensure hygiene and quality for all our customers.
π¦ Returns & Exchanges
β’ Lingerie: Due to hygiene reasons, lingerie items are not eligible for return or exchange.
β’ Dresses: We accept exchanges for dresses only if:
β’ The product is unworn, unwashed, and in original condition with tags
β’ We are informed within 48 hours of delivery
β’ You share an unboxing video at the time of opening the parcel, as proof
Please note:
β’ Shipping charges for returns/exchanges will be borne by the customer.
β’ We do not offer cash refunds. Only size exchange or store credit is applicable if your request meets the conditions.
- Free shipping all over India
Items can be only exchanged within 30 days not returned
π In Case of a Defective/Wrong Product
If you receive a defective or incorrect item, please contact us within 24 hours of delivery with clear images and an unboxing video. Weβll sort it out on priority.
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β€οΈ Need help?
Weβre here to help you find the perfect fit. For size guidance, styling help, or order-related queries, DM us on Instagram @shopxerene or WhatsApp us at [your number].
Thank you for supporting small β your trust means the world to us π€
Team Xerene